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GRI (Generic Recovery Interface) Interface Is Not Sending Middle Name in the Customer name to Vendors. (Doc ID 2645782.1)

Last updated on MARCH 07, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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GRI(Generic Recovery Interface) Interface is not sending full name of customer from OFSLL.

GRI is only sending the first and last name of the customers to the vendors. Vendors need the full name, including middle name,initial and suffix. Vendors are finding it difficult to identify the correct customer.
 

EXPECTED BEHAVIOR
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GRI interface should include middle name,initial and suffix also as part of the customer name while sending it to Vendors

STEPS
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No steps provided

BUSINESS IMPACT
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The issue has the following business impact:


Due to this issue, vendors could not determine the actual customer associated with account

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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