My Oracle Support Banner

Work Order Auto-Reassignment Process should not reassign to same vendor(Previous worked on the same work order) if the vendor assignment process is in last vendor (Doc ID 2645783.1)

Last updated on MARCH 07, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

Once Work orders assigned to Vendor A during re-assignment  process, system should not assign to same vendor.

Currently system reassigns to the same Vendor A once again.

 
EXPECTED BEHAVIOR
-----------------------

During reassignment process system should check any other vendor is available other than Vendor A , if no vendor is available for reassignment, case should be retained with Vendor A.

STEPS
-----------------------
check the customer service screen -> comments Tab .

Search on the comment column(Filter text box) %REASSIGNED%

Work Order assignment to vendors can be viewed

Check Vendor Screen -> Assignment Allocation -> Assignment criteria and Assignment allocation


BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, business has an impact on vendor management for processing work orders

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.