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Alert Messages are Getting Delayed Even When There is no Spike in Transactions or The Concurrent User Count (Doc ID 2649254.1)

Last updated on MARCH 18, 2020

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Alert messages are not getting delivered immediately to the end users even when the load on application is normal/usual. There is no spike in transactions or the concurrent user count.

EXPECTED BEHAVIOR
-----------------------
Alert messages should get delivered immediately to the end users.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into application.
2. Perform any funds transfer transaction like Internal Transfer, Domestic Transfer etc.
3. Check for the SMS alerts (OTP, Transaction initiation etc).

Cause

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In this Document
Symptoms
Cause
Solution


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