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Current Status Is Not Updated To 'Retain in Queue' In ECA Queue After Response Is Received (Doc ID 2651396.1)

Last updated on AUGUST 19, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Consulting

ACTUAL BEHAVIOR
---------------

Current Status is not updated to 'Retain in Queue' in ECA Queue after response is received from FLEXCUBE as 'NO DECISION CUTOFF'
ECA Current Status should be updated to Retain in Queue when response is received from FLEXCUBE as NO DECISION CUTOFF and customer or source preference (as applicable) is 'Retain in Queue'


EXPECTED BEHAVIOR
-----------------------
System should show status as Retain In Queue.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform transaction such that it goes to FCUBS
2. send NO DECISION CUTOFF response from FCUBS
3. Check status

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get proper status of transaction.

Cause

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In this Document
Symptoms
Cause
Solution


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