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Post Approving From BO Queue , Transactions Are Incorrectly Moving To PE Queue. (Doc ID 2654925.1)

Last updated on APRIL 04, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Production Support

ACTUAL BEHAVIOR
---------------
Post approving from BO queue , Transactions are incorrectly moving to PE Queue as well on Retry from PE queue , Transaction processing is not successful.


EXPECTED BEHAVIOR
-----------------------
System should not send transaction to Process Exception Queue

STEPS
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The issue can be reproduced at will with the following steps:
1) Process a Cross border Incoming Transaction as a possible duplicate payment so that it moves to BO queue and let the payment stay in BO queue overnight.
2) On Next working day, Approve the Transaction form BO Queue, As Transaction Value and Activation re-derived to current date and transaction went to sanction processing as expected
3) While processing the Sanction success response , Processing failed due to duplicate value in Pmtb_In_Duplicate_Detail and payment moved to PE Queue.
4) On Retry from PE queue ,Transaction is lost , Transactions moves out of PE queue but further processing is not successful as system is looking for a record in pxtb_in_txn_driver table with Queue code as ‘SC’ and transaction is not re-routing to any queue as well user is not able to take further action.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process the transaction.

Cause

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In this Document
Symptoms
Cause
Solution


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