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Correspondences Generate Button Not Working- Documents not generated:System sending document id instead of correspondence id (Doc ID 2656647.1)

Last updated on APRIL 07, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

On Customer Service --> Correspondences screen, Generate button not generating all documents. Document elements are not created & user can't see the View Correspondence button. Instead of CDO_COR_ID value system is sending CDO_ID to CDO_COR_ID.


EXPECTED BEHAVIOR
-----------------------
Should generate correspondence documents as expected

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to customer service --> correspondence
2. select a new correspondence and save it
3. Click on generate button
4. System should generate the record and mark generate indicator as 'Y'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot generate correspondence documents.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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