Request Statement Failed with Error "Exception has occured while getting response object of com.ofss.digx.app.account.dto.dda.AdhocStatementRequestDTO inside the requestAdHocStatement method of com.ofss.digx.extxface.dda.ubs124.impl.DemandDepositAdapter" (Doc ID 2656774.1)

Last updated on MAY 12, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Retails User Cannot Request Statement for Current and Savings account

EXPECTED BEHAVIOR
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Retails User should be able to Request Statement for Current and Savings account

STEPS
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The issue can be reproduced at will with the following steps:

1. Login to OBDX (Retail)
2. Accounts > Currents and Savings > Request Statement
3. ERROR: System cannot process the request currently. Please try later.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot Request Statements from Current and Savings accounts

Changes

 There are no changes in Environment, product and Hardware that will trigger problem

Cause

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