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OTP Does Not Get Sent From ODA While User Authentication, And Throws NullPointerException In Logs (Doc ID 2657132.1)

Last updated on JUNE 16, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms


OTP not received while authenticating user in chatbot , when doing transaction

ERROR
-----------------------
NullPointerException in logs


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) "Validate" the Bot and run to test it.

2) type "help me " and select balance or directly type "what is my balance".

3) it will ask you to enter mobile number and then send OTP for authenticate, but no OTP is getting sent.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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