My Oracle Support Banner

OBDX Authenticator Application Fails With Error "Invalid Credentials" (Doc ID 2658571.1)

Last updated on APRIL 14, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms


When attempting to login through Mobile,the following error occurs.

ERROR
-----------------------
Invalid Credentials


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OBDX mobile application.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.