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PDF format Statements could not be downloaded, randomly. (Doc ID 2659237.1)

Last updated on JANUARY 28, 2021

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When user clicks on the download button and select the PDF format, the system can not download the statement in PDF format.

EXPECTED BEHAVIOR
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When user clicks on the download button and select the PDF format, the system should download the statement in PDF format.

STEPS
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The issue can be reproduced at will with the following steps:

1. Login to OBDX - corporate user
2. Go to payments
3. Download Statement - PDF format - It fails randomly



BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot download Statement in PDF format, randomly

Changes

 There are no changes in Environments, products, accounts or hardware that will trigger the problem

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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