Forgot Password Not Working From Mobile Application
(Doc ID 2664141.1)
Last updated on APRIL 28, 2020
Applies to:Oracle Banking Digital Experience - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 18]
Information in this document applies to any platform.
Forgot Password not working on Mobile Application
After deploying Patchset 18.104.22.168.0 on production, customer is facing issue on forgot password with mobile Application.
Forgot password is working fine from browser.
Following exception is seen in log file:
Exception Description: The object [com.ofss.digx.domain.sms.entity.user.UserAppData@3e] cannot be merged because it has changed or been deleted since it was last read.
The issue can be reproduced at will with the following steps:
1. Open mobile app , go to forgot password link and provide required details.
2. After providing the OTP, new password screen shown
3. User inputs new password and confirm password and press the submit button
4. Exception occurs and application crashes
The issue has the following business impact:
Due to this issue, users cannot perform forgot password operation in mobile app
Patchset 22.214.171.124.0 was recently applied on production.
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