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Error CL-COL-011 - While Saving The 2nd Application Of Same Customer On LOS (Doc ID 2666776.1)

Last updated on MAY 19, 2020

Applies to:

Oracle FLEXCUBE Universal Banking - Version 12.0.3 and later
Information in this document applies to any platform.


Error while saving the 2nd application of same customer on LOS
We are facing the issue while processing the application on LOS, issue is when we are processing the 2nd application of same customer on though the underwriting screen. contract will try to tag with the Collateral / Pool in linkage details. when it did not find the Collateral / pool details it will show the error message.
even if we provide the collateral / pool details in LOS application, it should tag the facility with the linkage details instead of Collateral / pool details to process the application.

CL-COL-011 (Collateral/Pool/Line not maintained. Do you want to continue?)
ST-SAVE-054 (Failed to Save Record)

The issue has the following business impact:
Due to this issue, users cannot Create Account from LOS


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