In Retail bill, The System Accept To Fire Protest And Return Events More Than One Time (Doc ID 2668628.1)

Last updated on MAY 10, 2020

Applies to:

Symptoms

On : 12.0.2 version, Production Support-SET

ACTUAL BEHAVIOR
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System fire RETN & PROT event for contract more than 1 time

EXPECTED BEHAVIOR
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RETN event should be only once for a RB contract

STEPS
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The issue can be reproduced at will with the following steps:
1.Create outward contract/ inward (save -authorize)
2.Dishonor the contract from RBDDPROL (save -authorize)
3.Protest the contract from RBDDPROL (save -authorize)
4.Return the contract from RBDDPROL (save -authorize)
5.From screen RBDDPROL press new and type contract ref then Remove the return date and save the contract from RBDDPROL (save -authorize) ,the system fire protest again
6.From screen RBDDPROL press new and type contract ref then Add the return date and save the contract from RBDDPROL (save -authorize) ,the system fire return again
Repeat(step 5,6 in infinite loop )

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, RB contract getting return which is already Returned.

Cause

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