Error "System cannot process the request currently.." While Searching for Party ID in Party Account Access Transaction
(Doc ID 2671318.1)
Last updated on MAY 18, 2020
Applies to:
Oracle Banking Digital Experience - Version 17.2.0.0.0 to 17.2.0.0.0Information in this document applies to any platform.
Symptoms
When attempting to perform Party Account Access Transaction to map accounts to a specific Party ID,
the following error occurs.
ERROR
-----------------------
System cannot process the request currently. Please try later.
STEPS
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1. Login into OBDX (Oracle Banking Digital Experience) Application as an Admin User and go to Party Account Access
2. Provide the Party ID and click on Search
3. Error - "System cannot process the request currently. Please try later." is noted on the screen
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Admin users cannot map accounts to the problematic party id.
Changes
No changes to the Account/Hardware/Environment causes this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |