Account is having three decimal digit balance which cannot be cleared for Account Closure (Doc ID 2672654.1)

Last updated on JUNE 21, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Customer accounts is having balances with 3 decimal digits which is not allowed as per its currency maintenance

EXPECTED BEHAVIOR
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Bank wants to make the account balance to zero in order to close the Account

STEPS
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The issue can be reproduced at will with the following steps:
1. Post a DE transaction to completely withdraw the available balance
2. Close the Account
3. Check if DE transaction with 3 decimal is being possible from front end

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot close the reported accounts since 3rd decimal balance cannot be cleared

Cause

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