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On Click 'Forgot Username' Throws A Error 'System Cannot Process The Request Currently.' (Doc ID 2672704.1)

Last updated on MAY 26, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to click on 'forgot username' on the login page
the following error occurs.

ERROR
-----------------------
The system cannot process the request currently. Please try later.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Reach to OBDX Login page
2. Click "Forgot Username"
3. Input "Email-Id" & "DOB" and Submit
4. Error receives "System cannot process the request currently. Please try later."


Cause

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In this Document
Symptoms
Cause
Solution
References


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