Forgot Password Not Working On Mobile App
(Doc ID 2674904.1)
Last updated on MAY 28, 2020
Applies to:Oracle Banking Digital Experience - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
Forgot Password not working on Mobile app
After deploying Patchset 220.127.116.11.0 on production, customers are facing issue on forgot password with mobile app.
Forgot password is working fine from web Browser .
Exception Description: The object [com.ofss.digx.domain.sms.entity.user.UserAppData@3e] cannot be merged because it has changed or been deleted since it was last read.
The issue can be reproduced at will with the following steps:
1. Open mobile app and go to forgot password link
2. After providing the OTP, new password screen shown
3. User inputs new password and confirm password and press the submit button
4. Exception occurs and application crashes
The issue has the following business impact:
Due to this issue, users cannot perform forgot password operation in mobile app
Patchset 18.104.22.168.0 promoted to production recently.
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