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Forgot Username functionality is not working. (Doc ID 2675027.1)

Last updated on MAY 28, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.3.0.0.0 to 18.3.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

When attempting to retrieve the username using "Forgot Username", the following error occurs.

ERROR
-----------------------
System cannot process the request currently. Please try later.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Reach to OBDX Login page
2. Click "Forgot Username"
3. Input "Email-Id" & "DOB" and Submit
4. Error receives "System cannot process the request currently. Please try later."

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

1. Customer not able to retrieve about their credentials to have successful login.

Cause

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In this Document
Symptoms
Cause
Solution
References


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