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SMS Alert Are Failing with Error "502: Bad Gateway" (Doc ID 2676581.1)

Last updated on JUNE 04, 2020

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.3 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
SMS alerts did not get deliver to the end user.

ERROR
-----------------------
java.io.FileNotFoundException: Response: '502: Bad Gateway' for url: 'http://www.probasesms.com/text/multi/res/bulk/sms?username=FirstAllianceBank@sms$$&password=FirstAllianceBank@20!9$$&message=Dear+Kiran%2C+Acc****5007+is+DEBITED+with+ZMW1557.87.+Your+Avail+Bal+is%3A+ZMW-16300.51.&sender=FABANK&mobiles=260955719464'
at weblogic.net.http.HttpURLConnection.getInputStream(HttpURLConnection.java:511)
at weblogic.net.http.SOAPHttpURLConnection.getInputStream(SOAPHttpURLConnection.java:37)
at com.iflex.fab.gateway.FirstAllianceSMSNotifier.processRequest(FirstAllianceSMSNotifier.java:92)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform the transactions with the customer who has registered for the SMS alerts.
2. Verify if the SMS alert message is delivered or no alternately, verify the msgstatus of the alert from alert_msg_queue table

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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