Forgot Username Throws "System cannot process" Error On Screen
(Doc ID 2678449.1)
Last updated on MARCH 22, 2022
Applies to:
Oracle Banking Digital Experience - Version 18.3.0.0.0 to 18.3.0.0.0 [Release 18]Information in this document applies to any platform.
Symptoms
When user is attempting "Forgot Username" transaction, the following error occurs.
ERROR
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System cannot process the request currently. Please try later.
STEPS
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The issue can be reproduced at will with the following steps:
1. Reach to OBDX Login page
2. Click "Forgot Username"
3. Input "Email-Id" & "DOB" and Submit
4. Error receives "System cannot process the request currently. Please try later."
Changes
NONE
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |