Balance Inquiry Service In Chatbot Always Picks First Account From The Accounts List (Doc ID 2679190.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Balance Inquiry service in chat bot always picks first account from the accounts list

Balance inquiry service in chat bot always is picking the first account number from the list of accounts , Irrespective of the account number selected by the user.

EXPECTED BEHAVIOR
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Balance inquiry service in chat bot should pick account number selected by the user

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Chatbot and type Balance
2. Provide mobile number
3. Provide received OTP
4. Select Account Type
5. Select the Account number to get the balance

Changes

Cause

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