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OBDX User Is Getting Created Through Origination Inspite of Error "Host Is Unreachable" (Doc ID 2679248.1)

Last updated on JUNE 17, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 to 19.1.0.0.0 [Release 19]
Information in this document applies to any platform.

Symptoms

When a user requests for a new CASA account through Origination, the system request for the details and after inputting all the necessary details and submitting the request, an error "Host is Unreachable" is observed on the screen, still the user is created under OBDX, but the account is not created in the host. Using the new credentials, once the user tries to log into the application, then again the system gives the following error:

ERROR
-----------------------
Host is Unreachable

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to OBDX home page
2. Follow the origination flow for creating a new user for CASA
3. Login with the newly created user

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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