My Oracle Support Banner

Available Balance Must be Shown Next to the Selected Source Account in Fund Transfer Screens Instead of Total Balance (Doc ID 2680097.1)

Last updated on MAY 12, 2022

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.1 [Release DB 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

Balance which is shown next to the Selected Source Account in Fund Transfer Screens is the "Total Balance" (excluding any Blocked Amount)

and does not match with the Balance in Core.


EXPECTED BEHAVIOR
-----------------------
The Balance shown against Selected Accounts must show the "Available Balance" (that includes any Blocked Amounts) and the same should match with the

"Available Balance" in Core Banking. This would enable users to do Fund Transfers accordingly.

STEPS
---------------------

1. Login into Flexcube Direct banking Application and go to Domestic Fund Transfer Screen
2. Select any Source Account and click on the arrow next to it.
3. It will show the Total balance instead of Available Balance.
4. For same account in FCUBS - Total Balance and Available Balance are different (it does not take into consideration any Blocked Amount on the Account).

BUSINESS IMPACT
-------------------------
Due to this issue users cannot see the correct Available Balance while doing Fund Transfers.

Changes

No changes in the Product / hardware or Account causes this Issue

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.