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Associated accounts button click on the customer service screen times out (Doc ID 2681199.1)

Last updated on JUNE 17, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Associated accounts button click on the customer service screen times out. When we click on the Associated accounts button on the customer service screen , the request times out

ERROR
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Application times out

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to customer service. Open an active account
2. Click on Associated accounts button
3. System show the associated account details

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot view the associated account details

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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