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Row Lock Contention for Temp_account Table Is Causing Slowness. (Doc ID 2682414.1)

Last updated on JANUARY 06, 2021

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.2 to DB 12.0.2 [Release DB 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-----------------------------
Row lock contention is observed for temp_account query in ASH (Active Session History) reports which is causing slowness while logging into FCDB Internet and Mobile banking applications.

EXPECTED BEHAVIOR
-----------------------
Row lock contention should not be observed and users should be able to login to FCDB Internet and Mobile banking applications without any slowness.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into FCDB Internet/ Mobile banking application.
2. Observe for the slowness.
3. Check AWR reports for any row lock contention especially on temp_account table.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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