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Payoff Quote On LOC Accounts Does Not Display The Payoff Amount In The Transaction Response (Doc ID 2682845.1)

Last updated on JUNE 26, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Line of Account - Payoff quote transaction is not displaying total payoff amount which is sum of individual AOAO(Account Other Fees), Maintenance, Property tax outstanding fees as part of transaction response.

EXPECTED BEHAVIOR
-----------------------
Line of Account -  In customer service -> maintenance , system should display the individual AOAO,Maintenance,Property tax outstanding with the Payoff quote amount (sum of all other fees).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Line product application and approve the application to Approved Funded.
2. Post a payoff quote transaction for this account.
3. In customer service -> under maintenance should display the individual AOAO,Maintenance,Property tax outstanding fee.  Payoff quote amount should include all these amounts.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:


Due to this issue, users not able to process payoff quote amount with details of the amount included in payoff amount.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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