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OBDX Screens (Pre and Post Login) is Distorted After UI is Deployed and OHS Server is Restarted. (Doc ID 2682996.1)

Last updated on JUNE 22, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After UI deployment and OHS restart, the net-banking screen appears to be distorted. Even after login, the dashboard is distorted.
This resolves after the user clears the browser cache and then relaunching the netbanking url.

EXPECTED BEHAVIOR
-----------------------
After UI Deployment and Server Restart, after hitting the netbanking URL,the screen should look normal. Also, after login the dashboard should look normal.

STEPS
-----------------------

1. After UI Deployment and OHS Restart, try hitting the netbanking URL
2. The screen looks distorted for some users
3. Further, after login, the dashboard again looks distorted.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users see a distorted screen before and after login into OBDX Application.

Changes

No changes done to environment / Product / Account / Hardware causes this Issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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