OBDX Screens (Pre and Post Login) is Distorted After UI is Deployed and OHS Server is Restarted.
(Doc ID 2682996.1)
Last updated on MAY 12, 2022
Applies to:
Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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After UI deployment and OHS restart, the net-banking screen appears to be distorted. Even after login, the dashboard is distorted.
This resolves after the user clears the browser cache and then relaunching the netbanking url.
EXPECTED BEHAVIOR
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After UI Deployment and Server Restart, after hitting the netbanking URL,the screen should look normal. Also, after login the dashboard should look normal.
STEPS
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1. After UI Deployment and OHS Restart, try hitting the netbanking URL
2. The screen looks distorted for some users
3. Further, after login, the dashboard again looks distorted.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users see a distorted screen before and after login into OBDX Application.
Changes
No changes done to environment / Product / Account / Hardware causes this Issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |