SYSTEM taking more time to authorize Version Reversal of a Loan Account in CIDACCNT / CIDACCVM Screens (Doc ID 2684849.1)

Last updated on JUNE 21, 2021

Applies to:

Symptoms

Pages Unresponsive message appears when SYSTEM takes unusual time while authorizing Version Reversal

ERROR
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504 - Error occurred while communicating with server 504- Gateway Timeout

STEPS
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The issue can be reproduced at will with the following steps:
1. Launch CIDACCVM
2. Query the contract where the amendment has happened.
3. Authorize the contract.
4. Verify whether the authorization is successful.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users not able to do any amendment in loan

Cause

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