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In Chatbot "Invalid OTP. Sorry,Number of attempts exhausted." Error Is Shown Even If Number Of Unsuccessful OTP Attempts Is Not Exceeded (Doc ID 2685536.1)

Last updated on JULY 07, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Number of OTP count exhausted error in chatbot without exceeding the number of OTP count.

When trying the Balance inquiry service in the chatbot from ODA. User is getting the error on screen 'Invalid OTP. Sorry,Number of attempts exhausted.' without exceeding the number of OTP count.



ERROR
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Invalid OTP. Sorry,Number of attempts exhausted.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Simulation Steps:

Step 1: Type Balance in the chatbot
Step 2: Provide the Mobile number , OTP will be received to the mobile number.
Step 3: Enter wrong OTP for the first time , below error message will shown on screen.
'Invalid OTP. Please enter the OTP sent to your mobile number.'
Step 4: Enter correct OTP.it gives below error on screen
'Invalid OTP. Sorry,Number of attempts exhausted.'

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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