In Chatbot "Invalid OTP. Sorry,Number of attempts exhausted." Error Is Shown Even If Number Of Unsuccessful OTP Attempts Is Not Exceeded (Doc ID 2685536.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

Number of OTP count exhausted error in chatbot without exceeding the number of OTP count.

When trying the Balance inquiry service in the chatbot from ODA. User is getting the error on screen 'Invalid OTP. Sorry,Number of attempts exhausted.' without exceeding the number of OTP count.



ERROR
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Invalid OTP. Sorry,Number of attempts exhausted.


STEPS
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The issue can be reproduced at will with the following steps:
Simulation Steps:

Step 1: Type Balance in the chatbot
Step 2: Provide the Mobile number , OTP will be received to the mobile number.
Step 3: Enter wrong OTP for the first time , below error message will shown on screen.
'Invalid OTP. Please enter the OTP sent to your mobile number.'
Step 4: Enter correct OTP.it gives below error on screen
'Invalid OTP. Sorry,Number of attempts exhausted.'

Changes

Cause

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