In ChatBot, "Please Provide Mobile Number" Message Goes In Infinite Loop (Doc ID 2685540.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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"Please Provide Mobile" Number message goes in infinite loop in ChatBot

User is trying the Balance inquiry transaction in the chatbot ODA. User provided text or junk data when bot asked for Mobile Number , ' Please provide Mobile number' message going in infinite loop and user not able to exit from the chat.


EXPECTED BEHAVIOR
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On providing junk data, chatbot should respond with some error.

STEPS
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The issue can be reproduced at will with the following steps:
Simulation Steps

Step 1: Type Balance in the Chatbot
Step 2: it will ask to provide the Mobile number 'Please provide your Mobile Number.'
Step 3: User entered some random text instead of Mobile number
Step 4: Bot will again ask user for 'Please provide your Mobile Number.'

Whatever being typed Bot is gives same reply.

Changes

Cause

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