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In ChatBot, "Please Provide Mobile Number" Message Goes In Infinite Loop (Doc ID 2685540.1)

Last updated on JULY 07, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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"Please Provide Mobile" Number message goes in infinite loop in ChatBot

User is trying the Balance inquiry transaction in the chatbot ODA. User provided text or junk data when bot asked for Mobile Number , ' Please provide Mobile number' message going in infinite loop and user not able to exit from the chat.


EXPECTED BEHAVIOR
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On providing junk data, chatbot should respond with some error.

STEPS
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The issue can be reproduced at will with the following steps:
Simulation Steps

Step 1: Type Balance in the Chatbot
Step 2: it will ask to provide the Mobile number 'Please provide your Mobile Number.'
Step 3: User entered some random text instead of Mobile number
Step 4: Bot will again ask user for 'Please provide your Mobile Number.'

Whatever being typed Bot is gives same reply.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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