Select Account Type Message Goes In Infinite Loop In ChatBot And Does Not Exit The Chat Even If User Types "Bye" (Doc ID 2688657.1)

Last updated on JUNE 16, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Select Account Type Message going in infinite loop in ChatBot

In balance Inquiry, when user reach to the step where the skill is asking for account type, user is unable to break the conversation where the system keeps on asking the user to provide account type regardless what the user types.


EXPECTED BEHAVIOR
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If user types bye, the skill should respond with exist chat response, and if user types random text, it should respond with unresolved response.

STEPS
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The issue can be reproduced at will with the following steps:
Simulation steps:

step 1: type balance in chatbot.
step 2: provide phone number when the system asks for it.
step 3: provide otp when system asks for it.
step 4: Enter random text or exit chat text when the system asks for account type.

Cause

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