A Liquidated CL Account shows Closing Balance as Negative in Loan Statement (Doc ID 2690985.1)

Last updated on JUNE 21, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Closing Balance is shown as Negative in Loan statement after complete liquidation

EXPECTED BEHAVIOR
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Closing balances are expected to be zero after complete liquidation of Loan account

STEPS
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The issue can be reproduced at will with the following steps:
1. Perform liquidation of complete outstanding against a loan account
2. Verify if the liquidation is successfully saved and authorized
3. Generate the loan statement and verify the closing balances

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users see inconsistent balances of a liquidated loan impacting Customer reports

Cause

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