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Template : Unexpected Popup Is Showing On Exiting PXDOTTML Screen Post Verify (Doc ID 2691616.1)

Last updated on DECEMBER 18, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Unexpected popup is showing on exiting PXDOTTML screen after verifying the template

Note: Popup is only showing after VERIFY action.

EXPECTED BEHAVIOR
-----------------------
The screen should not ask for confirmation since the changes made on the screen are already authorized and there are no unsaved changes

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a template with amt above threshold
2. Get it Authorize
3. Get the template Verify and click on OK from confirmation message
4. On clicking OK, user will redirect to PXDOTTML screen, click on Exit button
5. A popup with message " Do you want to Cancel the operation" is appearing
6. Click on OK from the message
7. On PQSTMPLQ screen, the template showing verified

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users is getting false cancel notification even on successful verification

Cause

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In this Document
Symptoms
Cause
Solution


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