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“Permission To Text Ind” parameter not available in the Transaction CUS_PH_MAINT. Customer Phone Maintenance (Doc ID 2692822.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.6.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Transaction CUS_PH_MAINT has option to capture “Permission to Call” but “Permission to Text” option not available. Option  “Permission to Text” Required for Do not disturb regulatory requirement.

EXPECTED BEHAVIOR
-----------------------

System should capture “Permission to Text” option and update the same in the customer phone maintenance

STEPS
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1. Go to Transaction codes screen -> Transaction super Group .Select Account non monetary txn 

2. Select cus_ph_maint in the Transaction codes screen -> Transaction codes 

3. Check the parameter PERMISSION TO TEXT IND is displayed as Yes and required as Yes. (This parameter was not available before this fix released)

4. Go To Customer Service screen -> Account -> Customer Details -> Customer -> customer information choose the customer to set Permission to text Ind to Yes

5. Go to Customer Service screen -> Account -> Customer Details -> Customer -> Telecoms - > Telecom information. Check whether phone details present with  Permission to text Ind.

6. Go to Customer Service -> Maintenance -> Transaction batch information -> Select Customer Phone Maintenance transaction and load the parameters. 

7. Select Yes or No from the drop down for permission to text ind and post the transaction

8. Go to Customer Service screen -> Account -> Customer Details -> Customer -> Telecoms - > Telecom information. Check whether phone details present with  Permission to text Ind

9.  Go to Customer Service screen -> Address -> Address Information -> check whether Permission to text ind is marked as Y/N



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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