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Reference Address Display Issue In Customer Services (Doc ID 2692853.1)

Last updated on JULY 25, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version and later
Information in this document applies to any platform.


On : version, Implementation Support

Reference Address Display Issue in Customer Services.

The address of the references in customer service, are not coming out complete as they have been completed in the origination of the loan.

On Application -> Contract -> References tab, there are 2 separate fields - Address Line 1 & Address Line 2
On Customer Service -> Customer Service -> references, there is only 1 field 'Address' that only shows value from Line 1.

Once account got created what ever the reference address information given in origination should be displayed in Customer Service -> Customer Service -> references, currently there is only 1 field 'Address' that only shows value from Line 1. It should also concatenate Address Line 2 .

The issue can be reproduced at will with the following steps:
1. In Application entry create an account with reference address information.
2. Fund the account.
3. Check in Customer Service -> Customer Service -> references, shows the reference address of field 1 and field 2 entered in the Application-->Contract-->Reference tab.

The issue has the following business impact:
Due to this issue, users cannot see the complete reference person address details in the Customer Service-->Reference tab.


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