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Mobile Number and Email Id Updated at FCR (Flexcube Retail) Are Not Getting Reflected in OBDX Application. (Doc ID 2696090.1)

Last updated on JULY 30, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.2.0.0.0 to 18.2.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------------
Mobile number and Email Id updated for a retail user in core banking system (FCR) are not getting reflected in OBDX application.

EXPECTED BEHAVIOR
-----------------------
OBDX should show the Mobile number and Email Id as updated in core banking system (FCR) for retail user. This functionality/behavior is applicable only for retail user. Modification in Mobile number and Email Id at FCR for Corporate user should not be synched in OBDX application.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update Mobile number and Email Id for retail user at FCR end.
2. Login into OBDX application with retail user.
3. Navigate to Toggle Menu>My Preferences >Profile
    OR
    Dashboard > My Profile> Profile
4. Check the Mobile number and Email Id.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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