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Vendor Reassignment Job Is Not Accepting The New Case Information Back From RDN (Doc ID 2696729.1)

Last updated on AUGUST 06, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Vendor reassignment job is not accepting the new case information back from RDN

The error logs suggest the reason a new case is not created due to the comment "Null" error seen in error logs.

ERROR
-----------------------
ORA-01400: cannot insert NULL into ("COMMENTS"."ACM_COMMENT")

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Run the SET-GRI1 --> AUTOMATIC CASE STATUS CHANGE Batch Job

2. Verify the accounts for vendor re-assignment and the comments 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Vendor reassignment job is not accepting any new cases 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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