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System Cannot Process The Request Error Occurred If User Try To Login With Unauthorized Access Point (Doc ID 2697998.1)

Last updated on AUGUST 10, 2020

Applies to:

Oracle Banking Digital Experience - Version 19.1.0.0.0 to 19.1.0.0.0 [Release 19]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

System cannot process the request, please try again later, Error on-screen if the user tries to login with unauthorized channels. 

Mobile Application access points are disabled for the user, but when the user tries to log in on Mobile Application, the system throws the above error message instead of providing a valid message for the end-users.

EXPECTED BEHAVIOR
-----------------------
The proper message should be displayed to end-users for their understanding.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with Admin user and disable Snapshot/Mobile App/Mobile Responsive.
2. Retail/Corporate user logs into the Mobile application/Mobile Browser/Snapshot.
3. The user received 'System cannot process the request, please try again later' error on-page.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, a proper message is not being shown to end-users.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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