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Slowness/Hung Screen/Page Keeps on Loading on Chrome Ver 83.0.4103.97 for all FCDB Versions (12.0.1 / 12.0.2 / 12.0.3) (Doc ID 2698465.1)

Last updated on AUGUST 06, 2020

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Slowness / Screen gets hanged / Page Keeps on Loading in Internet Banking with latest version of Google Chrome (v 83.0.4103.97).
The screens are not loading after the login is successful, though it shows the loading icon continuously.

EXPECTED BEHAVIOR
-----------------------
There should be no slowness in Internet banking Application with latest version of Google Chrome.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Download the latest version of Google Chrome (v 83.0.4103.97)
2. Try to login into Internet Banking (Flexcube Direct Banking Application)
3. The screen keeps on loading forever after login.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login and perform any transactions in Internet Banking on Chrome Browser.

Changes

This issue is due to bug in Chrome which is not fixed yet. (reference https://bugs.chromium.org/p/chromium/issues/detail?id=1092200)

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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