My Oracle Support Banner

Getting 'Unsupported file type' error on Biller Onboarding Review Screen After Attaching Logo in Bill Logo Section. (Doc ID 2698518.1)

Last updated on AUGUST 07, 2020

Applies to:

Oracle Banking Digital Experience - Version to [Release 20]
Information in this document applies to any platform.


When attempting to create new Biller from Biller Onboarding screen,
the following error occurs.

'Unsupported file type' on Biller Onboarding Review screen.

The issue can be reproduced at will with the following steps:
1. Login with Admin User.
2. Navigate to Biller Onboarding screen.
3. Create a Biller by entering all the necessary details including logo attachment under Bill Logo section.
4. Click on Save button, scheduled screen will be Biller Onboarding Review screen.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.