My Oracle Support Banner

OBVAM - Create Account Facility fails with Error - defaultVirtualEntity Size must be between 1 and 12 (Doc ID 2700175.1)

Last updated on AUGUST 17, 2020

Applies to:

Oracle Banking Virtual Account Management - Version 14.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create Account Facility through Virtual Account Management > Customer > Account Facility > Create Account Facility menu,
the following error occurs.

ERROR
-----------------------
defaultVirtualEntity Size must be between 1 and 12. VirtualEntityId size must be between 1 and 12


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch the Menu Virtual Account Management > Customer > Account Facility > Create Account Facility
2 .Capture required details and Click generate Virtual Entity
3. In Create Virtual entity screen, fill in required details and Check if virtual entity ID is generated
4. Save the account facility maintenance and check if it is successfully saved

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create new Account Facility thus being unable to enable/disable virtual account facility for a customer

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.