Error - 'Sorry, the deposit cannot be opened at this time.' Is Received When Retail User Having Joint Account Is Trying to Open a New Deposit.
(Doc ID 2701918.1)
Last updated on AUGUST 19, 2020
Applies to:Oracle Banking Digital Experience - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 18]
Information in this document applies to any platform.
Host Application - FLEXCUBE Retail (FCR).
Retail user who has joint account along with authorized signatory relationship (AUS) is facing below errors while trying to opening a new deposit from OBDX application.
On OBDX Screen : Sorry, the deposit cannot be opened at this time.
Host Response Error : Secondary relationship is invalid for primary relationship.
The issue can be reproduced at will with the following steps:
1. Login with retail user who has joint account along with authorized signatory relationship.
2. Navigate to Dashboard > My Accounts Widget > Term Deposits > More Options > New Deposit
Toggle Menu > Accounts > Term Deposits > New Deposit
3. Fill all the mandatory details > Click on Create button. > Application will throw error.
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