Recurring ACH payment Not updating next process date as expected (Doc ID 2703803.1)

Last updated on AUGUST 25, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When existing Recurring ACH Payment is inactive, creating another recurring ach payment, system creates duplicate ACH payment for inactive ach payment.

EXPECTED BEHAVIOR
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System should not create a duplicate ach for existing inactive ach payment and should post ACH Recurring payment transaction for the new one.

STEPS
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The issue can be reproduced at will with the following steps:

1. Create future date ACH in the system. Start date  28th Jul, Pmt day 28, Frequency - M
2. Batch job computes next process date and set Next process date 28th Jul 2020.
3. Next day modify the ACH start date from 28th Jul to 28 Aug.System doesn't recompute  ACH next process date.ACH Next process remains 28th Jul
4. On 28th Aug,system process ACH and set ACH next process date as 28th Aug
5. On 29th Aug, system process the ACH and set next process date as 28th Sep.

BUSINESS IMPACT
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The issue has the following business impact:

Due to this issue, users cannot post recurring payments for accounts and impacts account servicing

Changes

Cause

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