Error On Release Of Track Receivables (Doc ID 2704301.1)

Last updated on AUGUST 26, 2020

Applies to:

Symptoms

Error on Release of Track Receivables

System throws error ST-TRK-004 on Authorization on Screen STDTRKRL.
On further analysis we found that the error is raised from kernel package because it failed while selecting data from CSTB_AUTO_SETTLE_BLOCK. The query is fetching more than one records that failed the select into statement. It is checking the record on the basis of contract_ref_no, component and book_date and receiving multiple records of different accounts which is wrong. It should fetch for the Account for which I am releasing the Track.

ERROR
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ST-TRK-004




STEPS
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The issue can be reproduced at will with the following steps:
1. Try to release the track from STDTRKRL
2. Check whether the track is getting released.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot Proceed further.

Changes

Cause

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