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Issue with Mandate Status (Doc ID 2704892.1)

Last updated on AUGUST 27, 2020

Applies to:

Oracle Banking Payments - Version 14.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.3.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
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The Mandate status is getting updated as Used as soon as the one off Collection/Final Collection is received in OBPM. The related collection is being routed to BO queue on the Collection Day with error - "Mandate is in Used Status"

EXPECTED BEHAVIOR
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The Mandate status should be Active till the one off Collection/Final Collection is Processed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a One off Collection from a One off Mandate.
2. Create the Final Collection from a Recurring Mandate.
3. Verify the Mandate Status.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, mandate related collection could not be processed correctly.

Cause

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In this Document
Symptoms
Cause
Solution


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