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System not sending correspondence to the applicant when application is rejected (Status-Rejected/Auto Rejected) based on credit bureau scorecard decision with only one applicant (Doc ID 2706349.1)

Last updated on SEPTEMBER 08, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

Auto Decision REJECTED/AUTO_REJECTED event trigger issue for applicant.

EXPECTED BEHAVIOR
-----------------------

System should send a correspondence to the applicant when application is rejected (Status-Rejected/Auto Rejected) based on credit bureau scorecard decision with only one applicant.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select an application with only one applicant.
2. Verify the status in funding and status should be Rejected-Auto Rejected
3. Verify the correspondence under correspondence tab.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, customer not able to find the correspondence for Rejected applications with only one applicant

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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