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Flexcube Responds To External System A Succesfull Message But Transaction Is Not Saved (Doc ID 2707842.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.83.03.0.0 and later
Information in this document applies to any platform.

Symptoms

In extremely rare situations, while many transaction were received and being processed succesfully, some of them (FCBUSRTService - CreateTransaction and FCUBSDDService -CreateTransaction) were not found in the system. It is further noticed that balance was not being updated for the accounts and neither was accounting saved. The rest of the transactions that occured that day did save succesfully (including accounts that had transactions with the problem). The set up is Queue based architecture to connect to MDB. The status in GWTB_MSG_OUT_LOG for the problematic transactions was marked as success, however what was common in them is that GWTB_DEDUPE showed status as 'F' (Failure).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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