My Oracle Support Banner

System Not Updating Txn_balance_amt Correctly During Payment Reversal Of An Excess Payment (Doc ID 2708694.1)

Last updated on SEPTEMBER 08, 2020

Applies to:

Oracle Financial Services Lending and Leasing - Version 14.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.8.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
System not updating transaction balance amount correctly during payment reversal of an excess payment.

User have a Line of Credit account with Advance, Interest and Fee Other Transaction (FOTH )balances on them ,posted and excess payment on the account and then reversed it.During posting of excess payment there was a credit of $10.After reversal of this excess payment its observed that txn_balance_amt amount is updated with $10. Then posted a second payment just enough to payoff the Line account transaction balance amount but still shows $10.


EXPECTED BEHAVIOR
-----------------------
System should update the transaction balance amount correctly during payment reversal of an excess payment in LOC account.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an LOC account.
2. Post an excess payment now ($10 excess) and check that Balance amount is 0 as expected in all above transaction history.
3.Reverse the excess payment and check that Balance amount getting populated with $10 which is wrong.
4.Again post a new payment to payoff this account and check that account’s payoff amount is 0 now. Still Balance amount in transaction history for Payment transaction is 10. Receivable amount is also will not changed to 0. (looks issue is in payment reversal as its updating receivable amount to 10) .

PS: This issue can be produce with Advance and Interest balance on the LOC account.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have correct balance amount during payment reversal of an excess payment in LOC account.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.