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Error "Invalid Username and/or Password" Is Observed When the User Tries to Login to the Mobile Application (Doc ID 2710389.1)

Last updated on SEPTEMBER 17, 2020

Applies to:

Oracle Banking Digital Experience - Version 18.1.0.0.0 to 18.1.0.0.0 [Release 18]
Information in this document applies to any platform.

Symptoms

When attempting to login via Mobile application,
the following error occurs.

ERROR
-----------------------
Invalid Username and/or Password

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch the OBDX application
2. Enter username and password
3. Click Login

The same Password works fine while login to the Internet Banking on Web Browser and Mobile Browser

Cause

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In this Document
Symptoms
Cause
Solution
References


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