Corporate Users are not able to Approve/Reject Transactions
(Doc ID 2711665.1)
Last updated on SEPTEMBER 17, 2020
Applies to:
Oracle Banking Digital Experience - Version 19.1.0.0.0 to 19.1.0.0.0 [Release 19]Information in this document applies to any platform.
Symptoms
When attempting to Approve/Reject Transaction,
the following error occurs.
ERROR
-----------------------
"System cannot process the request, please try again later."
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX Corporate Application
2. Go to "Approver Dashboard"
3. Select a Transaction to approve or reject
4. Server side error appears.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
1. Corporate Customer is not able to approve/reject transactions.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |